TERMS & CONDITIONS
 

DISCLAIMER

We try to ensure that the information contained on our web site is accurate and up to date. However, we recommend that you verify the information before acting on it. You can do this by calling the relevant number and write us through email addresses shown at the contact button of this website. There is no charge for the information presented on this web site; however, in return for allowing you to access this material, we require your acceptance that Safina Tours and Safaris Ltd will not be liable for any actions you may take as a result of using this information.

RESERVATIONS

Should be made well in advance. We reserve the right to cancel any reservation for which the total tour price has not been paid by due date, in which case the deposit will be forfeited.

PRICE GUARANTEE

Prices are subject to adjustment in the event of changes to general sales tax / value added tax. Fuel or airfare increases, currency fluctuations, etc. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, upgrades or additional facilities which you have requested. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges.

DEPOSIT POLICY AND CANCELLATION SCHEDULE

Individuals (FIT) - Payment:

A deposit equal to thirty-five percent (35 %) of the contracted value booking price, due on booking the tour and hotel. The balance of the contracted value (booking price) shall be paid not less than forty (40) days prior to the anticipated date of tour departure or arrival in hotel (or upon reservation if less than forty (40) days). Bookings made within forty (40) days prior to the anticipated date of tour departure or arrival in hotel must be accompanied by full payment.

Groups-Payment:

A deposit equal to thirty-five percent (35 %) of the contracted value tour and accomodation price, due on booking the tour/accomodation or not less than seventy (70) days prior to the anticipated date of tour departure (or upon placing the reservation if less than seventy (70) days). The balance of the contracted value, tour price shall be paid not less than forty (40) days prior to the anticipated date of tour departure (or upon reservation if less than forty (40) days). Bookings made within forty (40) days prior to the anticipated date of tour departure must be accompanied by full payment.

Payment shall be made directly to our bank account by money  transfer . All payments shall be free of any bank charges.

Individuals (FIT) - Cancellations:

40 - 26 days prior to the anticipated tour departure thirty-five (35) % of the contracted value, tour price. 25 or less days prior to the anticipated tour departure hundred (100) % of the contracted value, tour price.

Groups - Cancellations:

70 - 41 days prior to the anticipated tour departure = thirty-five (35) % of the contracted value, tour price.
40 days or less days prior to the anticipated tour departure = hundred (100) % of the contracted value, tour price.
Cancellations must be made in writing and will be effective on the date of receipt in our offices. Should the client fail to join the tour or leave it prior to its completion, no refund will be made.

INSURANCE

Luggage and personal effects are conveyed entirely at owner’s risk. Passengers should ensure that they have comprehensive insurance cover for cancellation, medical expenses, personal luggage, money etc. Vehicles on escorted tours carry passenger liability insurance in accordance with existing laws in Zanzibar.

WHAT INCLUDED AND EXCLUDED IN OUR TARIFFS

Upon the agreement reached our itineraries shall specify the included and not included.

REFUNDS

While the Company uses its best endeavors to ensure that all anticipated restaurants, accommodation, attractions etc. are available as planned there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or in part if any excursion is unavailable or the passenger was unable to use that service.

PASSPORTS AND VISAS

The onus is on the client to ensure that passports and visas are valid for the countries visited. Both the Company and its agents cannot be held liable for any visa etc. not held by clients.

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ALTERATIONS AND AMENDMENTS

All tours, charters, hires, travel arrangements, hotel accommodation and other arrangements are subject to alterations or cancellations at any time without prior notice and for any reason at the sole and absolute discretion of SAFINA TOURS AND SAFARIS LTD. SAFINA TOURS AND SAFARIS LTD shall not be held responsible for any damages whatsoever arising from such alteration or cancellation.

RESPONSIBILITY CLAUSE

SAFINA TOURS AND SAFARIS LTD, (hereafter referred to as “The Company”) and co-operative agents act only in the capacity of agents for the passengers in all matters and as such hold themselves free of responsibility for any delays, loss or damage, from any cause whatsoever.

All tours are arranged subject to the conditions imposed by the airline, hotel, restaurants, other companies, firms not be responsible and shall be exempt from all liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person, or his or her luggage or other personal property, wherever the same shall occur and whether the same shall arise from or be occasioned by the negligence of The Company, their servants, or agents or other persons directly or indirectly in the employment or service of the company or otherwise under any circumstances, whatsoever.

LAW

The law of the Zanzibar shall govern the relationship between SAFINA TOURS AND SAFARIS LTD and the passengers or Tour Organizers. The Zanzibar Courts of  Law shall have sole jurisdiction in any respect of claims and or disputes that may arise between SAFINA TOURS AND SAFARIS LTD and the passenger or Tour Organizer.

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