Question 1

How do I book a tour?

Accepted Answer

Use the booking form or message us on WhatsApp with your dates, group size and hotel. We reply with availability, pick-up time and a written all-in price. Your booking is confirmed only once we reply — the website itself does not confirm anything automatically.

Question 2

Do I pay online?

Accepted Answer

No. We do not take card payments on this website. You pay your guide in person on the day, in US dollars or Tanzanian shillings. For multi-day safaris we may ask for a deposit by bank transfer, arranged directly with you.

Question 3

Do you pick up from my hotel?

Accepted Answer

Yes, hotel pick-up and drop-off are included on most tours across Stone Town, the north and the east coast. Very remote hotels may carry a small transfer surcharge, which we always tell you before you confirm.

Question 4

What happens if the weather is bad?

Accepted Answer

Sea trips depend on conditions. If our crew cancels for weather, you can move the date or get a full refund of anything paid. We never send boats out in unsafe conditions.

Question 5

Can I cancel or change my date?

Accepted Answer

You can change or cancel free of charge up to 24 hours before the tour. Inside 24 hours we may charge for costs already committed, such as park fees or boat charter.

Question 6

Are the tours suitable for children?

Accepted Answer

Most are. Prison Island, the spice farm and Jozani are especially good for young children. Children usually travel at around half price, and infants are normally free.

Question 7

Do I need to swim for the snorkeling trips?

Accepted Answer

No. Life jackets, floats and in-water guides are provided, and plenty of guests snorkel for the first time with us. Tell us in advance and the guide will stay with you.

Question 8

What should I bring?

Accepted Answer

Reef-safe sunscreen, a hat, sunglasses, a towel, a light cover-up and some cash for entrance fees, drinks and tips. For town and village tours, cover shoulders and knees.

Question 9

Do you arrange airport transfers?

Accepted Answer

Yes. We run private transfers between the airport, Stone Town and any hotel on the island. Send your flight details and we will quote.

Question 10

Which languages do your guides speak?

Accepted Answer

English and Kiswahili as standard, with Italian and French guides available on request.

Questions we are asked every week